Delivery

All orders are entitled to free next day islandwide local delivery

For same day delivery, a delivery charge applies.

How Does Delivery Work?

It’s really easy! When you have decided which product(s) you want to buy and you are at the check out page filling in your billing and shipping details, you will need to select the correct delivery options that best suit you.

Our team will contact you personally to verify on the delivery details upon order confirmation

Delivery Time Slots

Morning slot : 08:30am - 12:30pm

Afternoon slot : 12:31pm - 4:30pm

Evening slot : 4.31pm - 8:30pm

Night slot : 8.31pm - 11.59pm

You may only choose the time slot as per above. We will deliver your order any time within your selected time slot. 

We deliver on all days (from Mondays to Sundays) including Public Holidays, with the only exception of Chinese New Year (Day 1 and 2).

Final delivery times are dependent on availability of flowers as well as our delivery schedule for the day. For example, if your order requires a certain type of filler flower or foliage, we usually check with a few nurseries to locate it for you. Due to this coordination process, it means that your order may be delayed at times. We will be able to update you if that's the case. 

Advance Notice Before Delivery

As a gift-giving company, we strive to ensure an element of surprise at the point of delivery. This means that we will never call the recipient in advance to inform them that they will be receiving flowers soon.

We will only call the recipient if we are unable to locate him/her at the delivery location. At times, this may lead to non-delivery should the recipient not be present, which may in turn lead to a redirection/redelivery fee (unless you have checked the box that allows us to leave the flowers at the doorstep). 

If you prefer us to skip the surprise to ensure a smoother delivery, please indicate that you require us to notify the recipient to schedule a delivery date/time at his/her convenience. 

Redirection/Redelivery

It is the customer's responsibility to ensure that the recipient will be at the delivery address on the date and time you stated during the order confirmation. 

Floral With Love will not accept responsibility for late/non-delivery under the following conditions:

  • Incorrect/incomplete delivery address given.
  • No such person at delivery address.
  • Recipient not present during stated delivery hours at delivery address. Eg: recipient on leave / MC when delivering to a office address and receptionist refusing to grant access into premises or sign off for him/her.
  • Recipient not picking up the phone to accept the order. 
  • No valid contact number given. 

Should our delivery driver encounter any difficulty during delivery, he or she will only wait at the delivery location for a maximum of 15 minutes before moving on to other deliveries. 

For redirection and redelivery of orders, there will be a surcharge of $15.00/trip. This is if the delivery driver goes straight from the failed delivery attempt at the delivery location to an alternative address. 

If the delivery driver is expected to return with the bouquet (+$15.00) for redelivery another day, kindly note that there will be a total of $15.00. 

Should the order be cancelled as a result of the customer not wanting to pay the redirection/redelivery fee, no refund will be given. 

If we cannot get in touch with you to rearrange a redelivery date, the bouquet/arrangement will be disposed of after 2 working days (by then, the flowers will no longer be fresh or fit for delivery). No refund will be given. 

 

Lost/Damaged Items

Once the delivery order has been signed, we do not bear responsibility for any lost/damaged items. This include flowers and gifts that are left at the delivery location, such as office receptions, places of business, and home addresses etc.